FAQ/SHIPPING

Payment: 

Is my payment secured?

Yes, Stitch N Rhyme checkout process is powered by Shopify (one of the most secured online payment on the web). Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.

Where is the on-line store based?

Ontario, Canada 

What is this store's return and exchange policy?

Since most of our products are custom made and to keep prices affordable, we have a strict No Returns Policy. However, we will take exchanges at Buyer’s cost within 7 days of shipment. Sale items and items using promo codes are ALL FINAL SALE.

Do you accept orders placed outside of the Canada?

Most definitely. We ship Worldwide.

Shipping Information

Orders are shipped via Canada Post and Canada XPress Post for Gift Certificates.  All services provide you with a tracking number (as required) to track your package. If there are any delays in your order please feel free to contact us and we will assist you. Your packages are insured with basic insurance coverage. This provides you with a tracking number to track your package on www.canadapost.ca as well as coverage for loss or damage. 

Please note that we cannot guarantee any time-lines, and some custom orders will NOT be delivered within these time-frames as they are custom-made and require additional time to be made. Please refer to the Custom Orders Section below for details on how long your order may take. Also please feel free to email us with any shipping questions you may have.  

In Canada

  • Ontario & Quebec (5-10 Business Days) 
  • All Other Provinces (7-14 Business Days) 
  • Yukon, Nunavut & Northwest Territories - Determined at Checkout 

 The United States

  • Continental United States (7-14 Business Days) 
  • Our orders are shipped via Canada Post to the 
  • USA.

International Orders

Any International orders your shipping fee will be determined at checkout, however we may call you for additional fees depending on your location and the products you are purchasing. Should you wish to have this information in advance please feel free to call us or email us for pricing information.

Important Information Regarding CUSTOMS FEES

The majority of our products are shipped within Canada, which means there may be NO custom fees for our Canadian customers.  

Please note that merchandise exported out of the country to another country must clear customs and the recipient of the merchandise may have to pay duties on the item(s). We have no control over these charges.

Any problems, questions and concerns?

Please contact the store under the Contact page. We will gladly respond within 48 hours of receiving your email.